Certificate in Tourism & Travel Management (Level 5)

The Certificate in Tourism & Travel Management (Level 5)  course consists of competencies that an individual must achieve to to work as a tour and travel officer, servicing domestic and international clientele in job positions such as travel consultant, tour operator, etc. The competencies include; develop tour packages; develop travel packages; manage tour delivery; manage travel service delivery; market tour and travel products; manage customer service; manage tour and travel product quality; manage tour office operations; manage travel office operations and promote sustainable tourism within the institution’s/organization’s acceptable standard operating procedures (SOPs).